Back

Limits and Self-exclusion

We offer a range of helpful tools and services. Make sustainable gaming decisions by setting your personal limits.

Deposit Limit

Control how much money you spend gaming by regulating how much you can deposit into your gaming account.

In compliance with applicable regulations, deposits by gaming Clients in the Operator's gaming account may not exceed the following limits: six hundred (600) euros per day, one thousand five hundred (1,500) euros per week, and three thousand (3,000) euros per month.

Notwithstanding the foregoing, the Gaming Client may lower the above limits by sending an express and individualized request to the Operator, which must be met immediately.

Similarly, the Gaming Client may request the Operator, also through an express and individualized request, to increase the deposit limits above the limits established in the first paragraph of this section, or even their disappearance. The Operator may respond to said requests when the Client has satisfactorily passed the addictive behaviour prevention tests established for this purpose by the Directorate General for the Regulation of Gambling, and has not shown risky behaviour in the last three (3) months, and must the operator to perform for this purpose and as a consequence of said request a historical analysis of the gaming trajectory of the gaming Client. The new limits will come into force within three (3) days from the fulfilment of the above requirements. In any case, the operator may only agree to said request for an increase in the limits when at least three (3) months have elapsed since the customer registration or the last increase in said limits. Within thirty (30) days from the entry into force, if any, of the new limits, the Gaming Client may not receive any personalized promotion, although they may continue to use those granted prior to said date.

Loss Limit

Control how much money you spend on playing by regulating your potential losses.

Gaming Freeze

A tool for shorter timeouts from one or more of the gaming categories.

Self-exclusion

If you want to take a longer break, we can help you lock your gaming account for a period of 6 months, 1 year or 2 years. During this period you will not be able to access your gaming account, nor will you be able to cancel the self-exclusion until the selected period has elapsed. You can automatically self exclude yourself from the Exclusion Settings section of your profile or by contacting our Customer Service. The self-exclusion is only valid on your Paf account, not on third-party accounts.

Self-prohibition

If you need to block your access to all regulated gambling services in Spain, you can register in the General Registry of Bans on Access to Gambling (RGIAJ) on the website of the Directorate General for the Regulation of Gambling (DGOJ). The validity is indefinite but its cancellation can be requested to the DGOJ after 6 months.

Gaming Reminder

Activate gaming reminders to receive relevant responsible gaming messages while you play.

Gaming Summary

Your Gaming Summary shows how much you have won and lost.

Limits and Self-exclusion